General Job description for an Agile Coach, Scrum master, and/or Servant Leader:

Essential Duties:
– Strongly serving and supporting the Product Owner and Development Team in their quest to do everything possible to delight customers
Providing all support to the team using a servant leadership style and leading by example. This person should personify the Scrum framework and Agile mindset.
– Guiding and Coaching the Scrum Team and organization on how to use Agile/Scrum practices and values to delight customers
– Guiding and Coaching both the Scrum Team and the Development team on how to get the most out of self organization
– Guiding and Coaching both the Scrum Team and the Development team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
– Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
– Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
– Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
– Facilitating getting the work done without coercion, assigning, or dictating the work.
– Facilitating discussion, decision making, and conflict resolution
– Assisting with internal and external communication, improving transparency, and radiating information
– Supporting and educating the Product Owner, especially with respect to refining(aka grooming) and managing the product backlog.

Required Skills/Experience:
– Scrum Master certification (PSM I, CSM, and/or SAFe® Scrum master)
– Experience performing the Scrum master role for at least three years
– Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
– Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous burn-down techniques, numerous Retrospective formats, handling bugs, etc)
– The ability to distinguish between what “is Scrum” what is “not Scrum” and how Scrum differs from Kanban
– Excellent communication and mentoring skills

Preferred Skills/Experience (Any of these is a plus):
– Advanced Scrum Master certification (PSM II, PSM III, CSP, CTC, SAFe® Scrum master, SAFe® Advanced Scrum master)
– Experience performing the Scrum Master role for at least five years.
– Experience being on multiple Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc)
– Track record of continued and recent education and learning in Scrum, SAFe®, including training, conferences, user groups, self study, etc.
– Knowledge of other approaches discussed in the Agile space: XP, Kanban, Crystal, FDD, AT/CI/CD, SAFe®, etc
– Knowledge and/or experience with widely successful Agile-Lean-IT technical patterns, techniques: User Stories, ATDD, TDD/BDD, Continuous Integration, Continuous Deployment, Continuous Exploration, Pairing, Automated Testing, Agile Games
– Applicable knowledge of and/or the ability to grasp critical concepts the technologies used by the team
– Previous experience as a collaborative leader

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